UPDATED AND REVISED AS OF MAY 21, 2018
At Privadia Retreats S.L., we appreciate the importance of your personal privacy. This policy is available to help you understand the handling of your information while you’re visiting our websites, our applications and as a subscriber of our mailing lists. We also explain our approach to achieving GDPR-compliance, both for Privadia Retreats S.L. and for you.
HOW WE COLLECT YOUR INFORMATION
Personal information is information about you that is personally identifiable like your name, address, email address, or phone number, that is not otherwise publicly available. Privadia Retreats S.L. collects personal information in a variety of ways, including when you subscribe to Privadia Retreats S.L.’s newsletters and similar email notifications; when you visit the www.privadia.com website or the websites of our subsidiary companies, or when you are registered as a property owner, property manager or agency partner in our system.
When you subscribe to our mailing lists via our website, we ask for and collect information such as, but not limited to; your name, email address, company, job title, country, postcode, and sector. In some cases we may also ask for your address and additional information about you or your business, such as, but not limited to company registration number, staff member details and financial information.
In addition, if you are a user of the Privadia Owner app, you have the option to add your personal contacts in order to use the ‘Share Calendar’ feature.. In respect to contacts added by the Privadia Owner App users, these contacts will remain private and confidential and will only be used for the purpose of sharing your calendar availability with the 3rd parties you have added.
Once you register with Privadia Retreats S.L. and sign in to our services, you are no longer anonymous to us.
TRANSPARENCY AND CHOICE
People have different privacy concerns. Our aim is to be as clear as possible about what information we collect so that you can make your own choices about how we use it… For example:
- Wherever it is optional to collect additional information about you, we transparently inform you about what information we need, why we ask for it and we require your consent to process such information. When you change your mind, there is always a convenient way how to let us know.
- When visiting the Privadia Retreats S.L. website, you may be given the opportunity to choose whether you accept our Cookie settings and therefore decide whether you agree to be on our radar when it comes to ads or behaviour analytics or not.
You can choose whether to accept cookies by changing the settings of your browser. You can reset your browser to refuse all cookies or allow your browser to show you when a cookie is being sent. If you choose not to accept cookies, your experience at our website and other websites may be diminished and some features may not work as intended. Pixel tags are tiny graphic images that tell us what parts of the website have been visited or measure the effectiveness of searches users perform on the website. We may also use pixel tags in email messages to tell us whether emails have been opened to assure that we are only sending messages that are of interest to our subscribers.
THE USE OF YOUR PERSONAL INFORMATION
Registration is not required in order to visit and use the Privadia Retreats S.L., or our subsidiaries websites. However, Privadia Retreats S.L. may provide comments, submission forms, etc. to its users and you may be required to register in order to use such features. If you do register, and in the process provide us with personally identifiable information, no information will be shared with any third-party organization except with your expressed consent. If you post comments on the site, any personally identifiable information you provide in those comments or articles will be public. As such, we are not responsible for personally identifiable information that you may choose to share through these channels.
We also provide visitors with the opportunity to sign up to receive communications from us. In this case, we ask the visitor for personally identifiable information. Depending on what the visitor opts-in for, these communications will include some or all of the following: daily or weekly newsletters, company updates, and/or other relevant promotions. You may opt out of receiving any, or all, of these communications by clicking on the “unsubscribe” link in any email we send, or by replying to any email stating you’d like to be removed from our list.
Privadia Retreats S.L. may occasionally conduct subscriber surveys to better target our content to our audiences. The aggregated information collected is sometimes shared with our advertisers, however, we do not share specific individual information with third parties.
Privadia Retreats S.L. operates several websites featuring content relating to its products and services. Privadia Retreats S.L. may share personal information collected from users of its websites, including our subsidiaries, internally across these websites to better serve its users.
Privadia Retreats S.L. has numerous products and services and therefore numerous email and promotion lists. In an effort to allow users to tailor their participation in Privadia Retreats S.L.’s services and promotions, Privadia Retreats S.L. provides users with the ability to choose specific lists or products of interest and opt-out options are product and use/list specific. All email promotions sent from Privadia Retreats S.L. provide an ‘update your email preferences’ link at the bottom of the email pursuant to which users can choose to opt-out of specific products and promotions. If you receive one of these emails and wish to unsubscribe please follow the instructions given in each email or contact email@example.com.
If you provide any financial information, we use that information primarily to trade our services with you as a client and this information will not be shared with any third-party organization except with your express consent. If your personally identifiable information changes, or if you no longer wish us to possess your information, you can request correction, updating, or deletion of your information by emailing us at firstname.lastname@example.org.
SHARING OF YOUR PERSONAL INFORMATION WITH THIRD PARTIES
Privadia Retreats S.L. does not rent, sell, or share personal information about you with other people or non-affiliated companies except to provide products or services you have requested, when we have your permission, or under the following circumstances:
We may provide personal information about our users to trusted partners and vendors who work on behalf of or with Privadia Retreats S.L. under confidentiality and similar agreements prohibiting such parties’ further use of the information. These companies may use your personal information to help Privadia Retreats S.L. communicate with you about products, services and offers from Privadia Retreats S.L.. However, these companies do not have any independent right to use or share this information.
This website may contain links to other websites that are not controlled by us. We are not responsible for the privacy practices and policies of any website other than our own.
SECURING YOUR DATA
We follow accepted industry standards to protect personal information you have provided.
We work hard to protect Privadia Retreats S.L. and our users from unauthorised access to or unauthorised alteration, disclosure or destruction of information we hold.
- We encrypt our services using SSL, in transit and at rest as well.
- We review our information collection, storage and processing practices, including physical security measures, to guard against unauthorised access to systems.
- We restrict access to personal information to those of Privadia Retreats S.L. staff, and third parties who need to know that information in order to process it for us, and who are subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations.
However, no method of electronic storage can ever be 100% secure. Therefore we are not in a position to guarantee the absolute security of your information.
HOW WE TRANSFER AND STORE YOUR PERSONAL INFORMATION
We are based in the UK so your data will be processed in the UK and the US. In order to protect your information, we take care where possible to work with subcontractors and service providers who we believe maintain an acceptable standard of data security compliance.
We store personal information on secure servers that are managed by us and our service providers. Personal information that we store or transmit is protected by security and access controls, including username and password authentication, two-factor authentication, and data encryption where appropriate.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order or legal process served on our website.
UPDATING AND / OR CHANGING YOUR USER PROFILE OR PREFERENCES
To update your email address or change your email preferences please contact email@example.com.
We’re committed to our users enjoying Privadia Retreats S.L. to help them understand and prepare for the General Data Protection Regulation (“GDPR”). The GDPR is the most comprehensive EU data privacy law in decades and will come into effect on May 25, 2018.
As well as strengthening and unifying user data privacy across the EU, it also puts new or additional obligations upon anyone that handles EU citizens’ personal data, regardless of where they are located.
Below, we’ll explain our approach to achieving GDPR-compliance, both for ourselves and for our Customers.
The GDPR’s updated requirements are significant and our team is working hard to bring Privadia Retreats S.L.’s service offerings and contractual commitments in line so Customers can prepare themselves before May 25, 2018. Measures taken to achieve this include:
- Changes in our newsletter sign ups. We updated all opt-in checkboxes to require an action taken. All language with exactly what you are signing up for is on forms/landing pages across products.
- Investments into our systems. We have implemented improvements to our infrastructure, to fulfil all the requirements and obligations connected to continuous security monitoring, data breaches and security incident management.
We’ll also continue to monitor the guidance around GDPR compliance from privacy-related regulatory bodies, and will adjust our plans accordingly if it changes.
If you have any questions regarding this policy, please email firstname.lastname@example.org or write to us at write to Privadia Retreats S.L., De Sa Talaia, Ed Sol y Mar, Cala Llonga, Santa Eulalia Del Rio, 07840, Ibiza, Spain. ES B57951345.