As part of our ongoing expansion, we are very proud and extremely excited to announce the launch of our newest destination, Mallorca! In fact, this is the first of many moves to expand our portfolio and services outside of Ibiza, so this is a particularly special announcement from all of us at Privadia.
It’s no secret that we have ambitious plans for overseas expansion but as mentioned in our 2018 Round-Up it’s important to recognise when the timing is right for such moves. Privadia was born out of the unique Balearic island Ibiza, so Mallorca seems like a very obvious next step. However, we also understand that even such a small move like this still relies heavily on making sure our team, our processes, technology and the properties we offer are all aligned with our brand and company ethos.
Further to a comprehensive survey with some of our key agency partners we recognised that Mallorca, in similar ways to Ibiza is quite fragmented when it comes to finding suppliers who can offer high-quality properties across the whole island. With the island being almost 7 times bigger than Ibiza, the key areas seemed to be split out with different agents focusing on their local areas only. It’s still early days for us but in any event, we have made a conscious effort to ensure we are offering Privadia standard properties across all the popular areas and resorts, covering Portals, Deia, Andratx, Sóller, Pollenca and Palma as part of our first phase launch.
The Properties
This initial launch includes 28 fully licensed pre-inspected properties. From 3 bedroom rustic fincas in Deia through to modern luxury mansions in Andratx, we are able to offer a solid range of reliable high-quality villas, all including the same level of service that our agency partners and guests receive from our Ibiza operation.
Sarah Welsh, our Portfolio Manager stated “We have worked hard to build a solid reputation as one of Ibiza’s most reliable suppliers of high-end villas and we’re very passionate about the quality standards we provide across our whole portfolio. It was critical that we maintain these standards as we expand into Mallorca, hence our deliberate move to keep the initial launch compact and manageable across 28 carefully chosen properties”
Operations
We are continually looking for ways to improve our service and as part of our overseas expansion we are also launching new technology that will assist us in the management of our overall operations. From pre-arrival online check-in services, through to a 24-hour customer service team the attention to detail which our high-end clients expect will continue to be a key focus. Couple that with local on the ground representatives who are tasked with ensuring the guest experience is flawless and we have the same winning formula that has been proven over many years in Ibiza.
Our operation Manager Sarah Kinniburgh highlighted “The guest experience, from initial booking all the way through to departure is a key part of Privadia’s service and goes hand in hand with the supply of our villas. We are a b2b service that works on behalf of our agency partners, representing their brand therefore a flawless and trouble free service is paramount. After inspecting all our properties and also meeting the teams behind each and every one of them, it is clear that their passion for excellence is aligned with our expectations”.
How do I get access?
Existing Agency Partners
For existing agency partners that are already signed up and working with Privadia, the process is as simple as ‘switching on’ Mallorca in your agency portal, and if applicable your website listings. Simply contact your account manager who will be able to talk you through the process and update your portfolio with immediate effect.
This is new to me, how does it work?
Privadia is one of the leading suppliers of high-end luxury villas in the Balearics, providing over 150 fully licensed and pre-inspected villas across Ibiza and Mallorca. As a business to business focused service we supply some of the largest travel agents in the world.
If you are a travel professional interested in working with Privadia please click here to sign up or here to find out more.
For more information on Privadia and our expansion plans please email us at info@privadia.com.
